Cancellations or change of reservations by customers 

Small group tours operated by Gateway to Iceland have a 10 % cancellation fee (that means a 90 % refund) when cancelled more than 24 hours prior to departure. When a cancellation is received less than 24 hours prior to the departure the full price of the tour will be charged and no refund will be made. In case the customer cannot attend the tour due to medical reasons, we advise visiting a doctor to get a certificate in order to claim the refund from travel insurance. 

Private tours operated by Gateway to Iceland have a 10 % cancellation fee (that means a 90 % refund) when cancelled more than 5 days prior to departure. When a cancellation is received less than 5 days prior to the departure the full price of the tour will be charged and no refund will be made. 

Partner tours may have different cancellation policies. Please see details in the tour descriptions. 

No Show 
When a passenger is not present at the submitted pickup place at the beginning of the pickup time, the driver-guide is obliged to continue the pickup of other passengers and is allowed to start the tour without the missing passenger (in order to not delay the tour for the rest of the passengers). This is considered a “No Show” and no refund will be provided. 

Private Northern Lights tours 
If the departure is confirmed by Gateway to Iceland and the customers do not show up for the departure, there is no refund. 
If there are no northern lights visible on the tour, there is no refund and no free tour. 

Right to alter or cancel tours 

Gateway to Iceland reserves all rights to delay, alter or cancel tours due to weather or any unsafe conditions for safety reasons. 

There is a minimum number of passengers set for standard Day Tours, this number is stated in the tours’ description. Gateway to Iceland has the right not to operate a tour when the minimum number of passengers has not been reached. 

Refunds

Refunds of Day-tours cancelled before departure by Gateway to Iceland 

When a tour has been prepaid online, a full refund will be issued unless the customer wishes to re-book for an alternative date. 

If the booking has been made through a third party, please inquire the third party for the refund. 

Refunds of delayed, altered or shortened tours after the departure 

When a tour is altered or delayed due to weather, any unsafe travel conditions or unforeseen circumstances, no refunds are provided if the tour still operates. 

When the tour is shortened after the departure due to weather, any unsafe travel conditions or unforeseen circumstances a partial refund may be provided. The percentage of the refund is calculated according to how much of the initial itinerary has been completed. This does not apply if it is already stated in the tour’s description that some stops might not be accessible. 

Special offers 

It is possible to book multiple day tours at once which is called a Special Offer. 

Cancellation of the whole Special Offer 

If cancelled more than 24 hours prior to the first day tour or airport transfer (if booked), a 10% cancellation fee will be charged. 
If cancelled less than 24 hours prior to the first day tour or airport transfer (if booked), the full price will be charged. 

Partial cancellation of the Special Offer 

The special offer discount (15%) applies only when the tours are purchased together as part of this offer. By cancelling any of the tours within this special offer, the discount is no longer valid, and therefore any refunded amount will be the difference of the total special offer price and the regular prices of the remaining tours. 

Please note: 

Gateway to Iceland reserves the right to change the itinerary of the day tours, as well as delay, alter or cancel any of the tours due to weather or any other unsafe conditions for the safety of our clients. We also reserve the right to cancel or re-schedule any of the day tours if the minimum number of passengers (4) is not reached. In these cases of cancellation, we will refund you the discounted price of the cancelled tour. 

Included 

All entrance fees within the tours are included in the prices of the tours unless stated otherwise in the description of the tours. 

Excluded 

Drinks, food or other refreshments are not included in the tours. Swimwear and towels are not included on the Hot Golden Circle but can be rented at the Secret Lagoon. 

Pick-ups / drop-offs 

Pick-ups are included in the tour prices and are provided from most of the registered hotels, hostels and guesthouses in Reykjavik or from designated bus stops in case the accommodation is located in the restricted area. If you need help allocating your pick-up place, do not hesitate to contact us. Please be ready outside the hotel or in the lobby; if there is no lobby please be ready outside the building from the beginning of the pickup time. 

Pick-up times are given in the tours’ descriptions and generally take 30 minutes. However, due to traffic conditions or having to locate clients, pickups may take longer. 

Please make sure you do not board another company’s van or coach, some do not check your voucher and if you are not at the designated pick-up location, we must continue with our pick-up to not delay the tour for other customers. 

Drop-offs are provided at the same places as pick-ups unless otherwise arranged with the driver/guides. 

Language 

All tours are guided in English. For tours guided in another language, please contact Gateway to Iceland, to see what is possible. 

Liability 

No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes – force majeure. The estimated duration of tours as indicated on our website, are standard times and can vary according to road or weather conditions. Punctuality is a key objective to Gateway to Iceland’s operations. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect. 

Privacy Policy 
For the purposes of our short and long-term business operations, we use personal information in order to provide our guests with their requested services.

Governing law 

GTIce ehf. (Gateway to Iceland) is operating under Icelandic laws and regulations. Should there be any dispute with a customer, it will be dealt with by the district court of Reykjavík.   

Special Needs 

When a passenger has any special needs or requests, please notify Gateway to Iceland as soon as possible. We try to fulfill our customers’ wishes and needs at all times.   

Comments or Complaints 

Gateway to Iceland welcomes all clients to comment and provide feedback on the tours; the recommended way is to send us an email to info@gtice.is.  Gateway to Iceland always strives to provide the best service possible. If you are not satisfied with the services for any reason please contact us as soon as possible. 

Thank you for reading through terms and conditions of Gateway to Iceland. We welcome you to participate on our tours. Do not hesitate to contact us via phone or email during office opening hours: 

Monday – Friday:  7:30 am – 3:30 pm GMT 
Saturday – Sunday:  7:30 am – 11:30 am GMT